A leading financial services group with principal operations in Asia, Canada and the United States offering life & health insurance, long-term care services, pension products, annuities, mutual funds and banking products.
The client had made the decision to integrate and automate their internal processes using ServiceNOW’s software. The client had identified requirements for 2,300 licenses to be implemented across the organization over a 36 month period. With only 100 initial users and a 2 year deployment cycle, the company wanted to take advantage of attractive volume pricing being offered by ServiceNOW through a commitment to the full 2,300 licenses up-front, but was unable to absorb the capital and operating costs (amortization and maintenance) of the commitment in their current budget cycle.
Central structured an Enterprise Licensing Agreement (ELA) using SubscriptionCENTRAL that allowed the client to lock in lower costs on all 2,300 licenses today while only taking delivery of the licenses when and as they were needed in the organization. A pre-determined, but flexible, deployment schedule delivered the initial 100 licenses immediately then the balance of licenses over the 3 year planned roll-out, allowing the client to match the costs for the licenses to when the licenses are implemented and the benefits from the software are realized.
The client was able to commit to the larger purchase and lower the overall costs on their software. They realized a 43% reduction in their first year OpEx.